FAQ

Shipping & Delivery

When will my order ship?

Orders placed are shipped the next business day.

How long does delivery take?

  • Standard Shipping: 2–6 business days (metro areas)
  • Regional/Rural: Please allow extra time
  • Express Post: 1–3 business days
  • Delivery times may vary during peak periods.

Do you ship internationally?

Yes, we can ship overseas.  Please contact us before placing your order for an international shipping quote.

Do orders include tracking?

Yes, all orders are shipped with tracking.  You will receive a tracking number by email once your order has been dispatched.

 

Orders & Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I cancel or change my order?

We may be able to help if your order has not yet shipped.  Please contact us as soon as possible with your order details.

Are your products official and authentic?

Yes — all merchandise sold at Fan Nexus is 100% officially licensed, sourced from trusted distributors.

 

Returns

What if my item is faulty or defective?

We’ll arrange a replacement or refund at no extra cost. Please contact us with your order number and photos of the item.

Can I return if I change my mind?

Yes, we accept returns within 14 days of delivery, as long as items are unused, unworn, unwashed, unopened, and in their original packaging.  Customers are responsible for return postage unless the item is faulty or defective.

How do I start a return?

Email us via the Contact Us page with your order number and reason for return.  We’ll guide you through the next steps.

 

Products & Stock

What merchandise do you currently stock?

We currently offer:

* Hooded beach towels & ponchos

* Beach towels

* Blankets

* Boys’ and girls’ t-shirt & shorts sets

Featuring officially licensed characters from:

* Disney (Mickey, Minnie, Princesses, Cinderella, Snow White, Frozen, Stitch, Cars)

* Marvel (Avengers, Captain America, Spider-Man)

* Barbie

* DC Comics (Batman, Superman)

* Sonic the Hedgehog

* Super Mario

Will you add more products in the future?

Yes — we are continually expanding our range.  Sign up for our newsletter to stay updated.

 

Privacy & Security

Is my information safe with you?

Yes, we use secure payment processors and industry-standard encryption.  We never store your full payment card details.

Do you share my personal information?

We only share what’s necessary with trusted service providers (e.g., shipping carriers, payment processors).  We never sell your data.

 

Contact & Support

How can I contact you?

You can reach us at via the Contact Us page.

What if my question isn’t answered here?

If your question isn’t covered in this FAQ, please contact us directly — our team is happy to help.