Terms & Conditions

Welcome to Fan Nexus.  These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from our store.  By accessing or using our website, you agree to comply with and be bound by these Terms.

1. General

  • Fan Nexus is an Australian-owned business specialising in official licensed merchandise, including Disney, Marvel, Barbie, DC Comics, Super Mario, Sonic and more.
  • All products are authentic, officially licensed, and in stock locally.
  • We reserve the right to update or change these Terms at any time.  Any changes will be posted on this page.

2. Eligibility to Purchase

  • You must be at least 18 years old to purchase from our website.
  • If you are under 18, you must obtain permission from a parent or guardian who will be responsible for your purchase.

3. Use of Website

  • You agree not to misuse this website, including but not limited to: attempting unauthorised access, introducing viruses, or using the site for unlawful purposes.
  • We make every effort to keep the website up to date, but we do not guarantee uninterrupted access or error-free operation.

4. Products & Availability

  • We make every effort to ensure all product descriptions, images, and prices are accurate.
  • Colours and designs may appear slightly different depending on your device and settings.
  • We reserve the right to change or discontinue products at any time without notice.
  • From time to time, certain items may sell out.  If an item you ordered is unavailable, we will notify you and provide a refund or replacement option.

5. Orders

  • By placing an order, you are making an offer to purchase.  Fan Nexus reserves the right to accept or decline your order at its discretion.
  • Orders are only accepted once payment is processed.
  • Please review your order carefully before submitting, as cancellations may not always be possible.
  • Purchases are for personal use only and not for resale or export.

6. Prices & Billing

  • Prices are listed in AUD (Australian Dollars) and include GST where applicable.
  • Prices, discounts, and promotions are subject to change without notice.
  • Additional costs such as shipping may apply and will be displayed at checkout.
  • You agree to provide accurate and complete billing and payment information.

7. Promotions & Discounts

  • Promotions, discounts, or special offers are subject to availability and terms stated at the time of the offer.
  • They cannot be used in conjunction with other offers unless specifically stated.
  • We reserve the right to withdraw or change promotions at any time.

8. Shipping & Delivery

  • For full details, please read our Shipping Policy.

9. Returns & Refunds

  • For full details, please read our Returns Policy.

10. Intellectual Property

  • All product images, designs, and content on this site are the property of Fan Nexus or our licensed suppliers.
  • You may not reproduce, distribute, or use any content without prior written consent.
  • Fan Nexus’ names, logos, and designs are trademarks of Fan Nexus.  All other trademarks belong to their respective owners.

11. Optional Tools

  • We may provide access to third-party tools which we do not control.
  • You acknowledge that these are provided “as is” without warranties and at your own risk.

12. Third-Party Links

  • Our website may contain links to third-party websites.  We are not responsible for the content, accuracy, or services provided by third parties.
  • Accessing third-party links is at your own risk, and you should review their terms and policies before engaging.

13. Feedback

  • If you submit feedback, reviews, or suggestions, you grant Fan Nexus a royalty-free license to use them for promotional or operational purposes.
  • You confirm that your feedback does not infringe third-party rights and that you have the right to share it.

14. Errors, Inaccuracies & Omissions

  • Occasionally, product or service information may contain errors, inaccuracies, or omissions related to descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
  • We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if necessary.

15. Prohibited Uses

You may not use our website or services for unlawful or prohibited purposes, including but not limited to:

  • Engaging in fraudulent activity or misrepresentation
  • Uploading malicious code, viruses, or harmful content
  • Violating intellectual property rights of others
  • Harassing, abusing, or harming others
  • Collecting personal data without consent
  • Circumventing website security or scraping data

We reserve the right to suspend or terminate access for violations.

16. Limitation of Liability

  • To the fullest extent permitted by law, Fan Nexus is not liable for any indirect, incidental, or consequential damages, including lost profits, data, or opportunities.
  • Our liability is limited to the purchase price of the product.
  • We are not liable for issues caused by third-party providers (e.g., shipping carriers).

17. Indemnification

  • You agree to indemnify and hold harmless Fan Nexus, its affiliates, employees, and partners against any claims, damages, or liabilities arising from your misuse of our website, breach of these Terms, or violation of any law or third-party rights.

18. Force Majeure

  • We are not liable for delays or failures in performance caused by events beyond our control, including natural disasters, strikes, pandemics, or supply chain disruptions.

19. Severability

  • If any part of these Terms is found unenforceable, the remainder shall remain valid and enforceable.

20. Entire Agreement

  • These Terms, along with our Shipping Policy, Privacy Policy, and Returns Policy, form the entire agreement between you and Fan Nexus.

21. Governing Law

  • These Terms & Conditions are governed by the Australian law.
  • Any disputes will be subject to the jurisdiction of Australian courts.

22. Changes to Terms

  • We reserve the right to update these Terms at any time.
  • Updates will be posted on this page, and your continued use of the site constitutes acceptance.

23. Contact Us

  • For any questions regarding these Terms, please contact us via the Contact Us page.