Privacy Policy

Introduction

Fan Nexus operates this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you with a curated shopping experience.  Our store is hosted on a third-party e-commerce platform, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.  If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge you have read and understand this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: name, billing and shipping address, phone number, email address.
  • Payment information: credit/debit card details, payment confirmation, and transaction information (processed securely by third-party providers; we do not store full card numbers).
  • Account information: username, password, saved preferences.
  • Order and transaction history: items viewed, added to cart, purchased, returned, or exchanged.
  • Communications: information you provide when contacting us (customer service, reviews, surveys).
  • Device and usage data: IP address, browser type, device identifiers, and browsing activity collected via cookies or analytics.

Sources of Personal Information

We collect personal information from:

  • Directly from you when you browse, create an account, or place an order.
  • Automatically when you use our website, through cookies, analytics, and similar technologies.
  • Service providers that help us operate (e.g., payment processors, shipping carriers, IT support).
  • Partners or third parties (e.g., advertising or marketing platforms, where permitted by law).

How We Use Personal Information

We use personal information to:

  • Provide and improve our Services, including processing orders, payments, shipping, returns, and exchanges.
  • Manage your account and personalise your shopping experience.
  • Send you marketing or promotional communications (if you have opted in).
  • Provide customer support and respond to enquiries.
  • Detect, investigate, and prevent fraud or unauthorised activity.
  • Comply with laws, enforce our Terms & Conditions, and respond to legal requests.

How We Disclose Personal Information

We may disclose your information in the following circumstances:

  • With our e-commerce platform provider: which powers our store and processes personal information about your use of the Services to operate and improve its platform.
  • With service providers: such as payment gateways, shipping carriers, IT and analytics providers, to complete transactions and fulfil services.
  • With marketing partners: to deliver relevant advertising and promotions, in accordance with your preferences and applicable law.
  • During corporate transactions: such as mergers or acquisitions.
  • When required by law: or to protect rights, users, or the security of the Services.

Cookies and Tracking

  • We use cookies and similar technologies to improve your browsing, analyse traffic, and personalise your shopping experience.  You can disable cookies in your browser settings, but some site functions may not work properly.

Children’s Data

  • Our Services are not intended for children under the age of majority in your jurisdiction.  We do not knowingly collect data from children.  If you believe we have collected personal information from a child, please contact us so we can delete it.

Security and Retention

  • We use reasonable security measures to protect your personal information. Payments are processed securely via PCI-compliant providers.  However, no system is completely secure.
  • We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights under privacy law, including the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate details.
  • Request deletion of your personal information, subject to legal requirements.
  • Receive a copy of your personal information (portability).
  • Manage marketing preferences and opt out of promotional emails at any time (using the “unsubscribe” link or by contacting us).

We may need to verify your identity before fulfilling requests.  You may authorise an agent to act on your behalf with proof of authorisation.

International Transfers

  • Your information may be transferred to and processed outside Australia, including by our e-commerce platform provider or service providers.  Where required, appropriate safeguards (such as Standard Contractual Clauses) are used to protect your information.

Third-Party Websites

  • Our Services may contain links to third-party websites or platforms.  We are not responsible for their privacy practices.  Please review their policies before providing personal information.

Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.  Updates will be posted here with an updated “Last updated” date.  Significant changes will be communicated if required by law.

Contact Us

  • If you have questions, requests, or complaints about this Privacy Policy, please contact us via the Contact Us page.

Last updated: 20 October 2025